Pearl River Community College

Planned Maintenance Window - Friday, May 11 – Sunday, May 13th 2018

The Information Technology Services team will be performing maintenance on multiple systems and network equipment. During this time some network services will periodically be unavailable, as detailed below.

Extended Service Window:
• Friday, May 11th 5 pm – Sunday, May 13th 8 pm
o The Banner services (INB and Self Service) will be undergoing upgrades in preparation for Banner 9 coming this summer. The upgrades that need to be installed will require Banner to be unavailable starting Friday, May 11th at 5pm and will continue until Sunday, May 13th at 8 pm.

Standard Service Window:
• 5 PM – 10 PM Friday, May 11th
o Periodic disruptions of all systems.
o Banner INB and Self Service (Wildcat Web) will experience an extended outage as outlined above.

Affected Services in Standard Window:
• Network File Shares
• PRCC VPN
• Riverguide
• PRCC Authentication Services
• Exchange Email
• Network Printing
• Banner
• Wildcat Web
• Wi-Fi
• Voicemail
• Mobile
• Electronic Welcome Sign Management
o Sign will continue to run currently loaded content
• All remaining services will be also be affected during the extended outage.

Action Required
• No action is required on your part.

Updates will be posted on the IT Services Alert web page http://www.prcc.edu/it/alerts and we will notify this group upon services restoration.
Please contact the IT team at 601-403-1800 (extension 1800) or Toll Free: 844-292-3214 if you have any questions or send an email to helpdesk@prcc.edu.