First, if you are needing support and you are using an IT-managed computer on campus, then you do not need to download this agent; we should already have the Remote Utilities host installed on the computer. The agent program is for off-campus users only.
- Click here to download the agent software from the PRCC site.
- Run the agent software. Click “Yes” when you are asked if you want to allow the app to make changes to your device.
- The agent will display an Internet ID and a password, both of which IT will need in order to connect with you. DO NOT give this information out to anyone but verified IT staff
