Information Technology Work Order

Possible Phone Solutions

  • If your phone's screen displays "Security Lock" try pressing the Lock button on top of the display, Press 0000, then press ok.
  • If your phone's display is blank or you don't have any key light, make sure your power brink is still plugged in.
  • If you are not receiving calls, your ringer volume may be set too low. To correct this press the up part of the control disk while the phone is ringing.
  • If your phone is keeps rebooting, make sure the network cable from wall is in the 'LAN' port on the back of the phone and that the computer is in the 'PC' port.

Possible Wired Network Solutions

  • Make sure your network cable is plugged in.
  • Make sure your desk phone is plugged in.
  • Make sure your building's power is on.
  • Make sure you check a third party website(weather.com) if you have having internet issues.

Possible Wireless Network Solution

  • Ensure your wireless card/radio is on.
  • Try moving wireless device to another location
  • Confirm you are connected to school network
  • Make sure you check a third party website(weather.com) if you have having internet issues.

Possible solution to a frozen PC

Try to reboot your PC. Hold the power button in until it powers down. Wait 14 seconds then turn PC back on.

Possible solutions to boot problems(PC will not turn on)

  1. Check to make sure it has power
  2. Check the monitor cables. Remove the power cable from the monitor to reboot it.

Mailbox Size Limit Solution

This message means that you currently using too much space on the email server. One simple way to correct this problem is to move stuff on the server and into a personal folder. The personal folder is kept on your local computer and moving mail into this folder(s) takes them off the server lowering your space usage. The drawback is that the emails in the personal folder are not accessable away from the local machine, so only move things that can be archived or won't be needed away from work. To create a personal folder, follow the instructions below.

  1. In Outlook 2007 or 2010, click the File Tab
  2. Click the Account Settings button and then Account Settings option. This should open an Account Settings window.
  3. Click the Data Files tab.
  4. Click Add. A create or Open Outlook Data File will open and you can name the data file or leave it when the Windows default. The name given to the personal folder is what will be displayed in the mail sidebar.
  5. Click the close Button
  6. You can now drag emails to your personal folder and take them off the server. You can also add folders to help with organization.

Missing Emails

One of the most common reasons for thinking that email(s) have gone is missing is an improper sort. One of the most common sorts is based on the field 'Received'. Sorting on this field will arrange emails based on when the email was received. Another occurrence that make you think that emails are missing is a collapsed section. Outlook will try to group email into sections depending on your sort. For 'Received', the common groups are 'Today', 'Yesterday', 'This Week', 'Last Week'. If one of these sections are collapsed, it will appear that you have no emails. Simply clicking on the arrow next to the section will expand or collapse it.

Emails Stuck in Outbox

The two most common reasons for emails getting stuck in the outbox is that the user is over his mailbox limit and Outlook is currently working offline or disconnected. If a mailbox is over the size limit, the user will receive a notice from the system about being over the size limit. If this is the case refer to the Mailbox over the size limit option. To check if Outlook is offline or disconnected, look in the lower right hand corner of Outlook. If there is a message that says "Working Offline", click the Send/Receive tab and make sure the Work Offline button is selected. Unselecting this button should connect Outlook back to the Exchange server. If the message says 'Disconnected', ensure that you have a working network connection.

Common Outlook (Web)

Missing Emails - One of the most common reasons for thinking that email(s) have gone is missing is an improper sort. One of the most common sorts is based on the field 'Received'. Sorting on this field will arrange emails based on when the email was received. Another occurence that make you think that emails are missing is a collapsed section. Outlook will try to group email into sections depending on your sort. For 'Received', the common groups are 'Today', 'Yesterday', 'This Week', 'Last Week'. If one of these sections are collapsed, it will appear that you have no emails. Simply clicking on the arrow next to the section will expand or collapse it.

Possible Android Email Solutions

  1. Click the Email application
  2. Choose to add an account.
  3. Select Corporate/Microsoft Exchange (terminology can vary depending on the phone.)
  4. Enter your email address and password.
  5. Next you will be presented with some fields to enter. The correct information is below: Domain: PRCC; Username: your username (the first part of your email address); Password: your password; Exchange Server: exchange.prcc.edu; Use secure connection: checked; Accept all SSL certificates: checked; Click next
  6. Select your account options (amount of mail to synchronize, sync contacts, etc.)
  7. Email should now be configured.
  8. More detailed instructions

Possible iPhone Email Solutions

  1. Click the Mail application
  2. Choose to add an account.
  3. Select the Microsoft Exchange option
  4. Enter your email address and password.
  5. Next you will be presented with some fields to enter. The correct information is below: Domain: PRCC; Username: your username (the first part of your email address); Password: your password; Server: exchange.prcc.edu; Email: your email address (should auto-populate); Description: Something like PRCC or PRCC Work Email; Click next
  6. Select your account options
  7. Email should now be configured.
  8. More detailed instructions

Possible Solution for Not Receiving Emails

Ensure that you have a working network connection. This could be through either a wireless network or your cell phone's data plan. Also if you have recently changed your password, it may need to be updated in the email account settings on your phone.

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